The delivery time for your order may vary depending on your location and the shipping method chosen at the time of purchase. Generally, orders are processed and shipped within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

The Pet’s Vault offers a 30-day return policy for items that are unused, unopened, and in their original packaging. Returns are accepted for a full refund or store credit, minus any shipping costs.

You can change your shipping address by logging into your account and editing your address information in the “My Account” section. If you need to make a change after your order has been placed, please contact customer service as soon as possible to make the necessary updates.

Once your order has shipped, you will receive a tracking number in your confirmation email. You can use this number to track your order status on the carrier’s website. Additionally, you can log into your account on The Pet’s Vault website to view the status of your order.

You can contact customer support by email or phone during business hours, as listed on the website’s “Contact Us” page. The The Pet’s Vault customer support team is committed to providing timely and helpful responses to all inquiries.

If you entered an incorrect shipping address, please contact customer service as soon as possible to make any necessary changes. The Pet’s Vault will do their best to accommodate your request, but once the item has shipped, they are unable to make any changes.

At this time, The Pet’s Vault only ships to addresses within the United States & Canada.